StarSevenSix Launches ServiceNow for Mid-Market Offering

by Chuck Dyer - February 5, 2024

FEBRUARY 5, 2024 (COLUMBUS, OHIO) – StarSevenSix, a Premier Partner of ServiceNow, proudly announces the launch of its latest offering, "ServiceNow for Mid-Market," specifically designed to empower small and mid-sized businesses with the acclaimed Customer Service Management (CSM) product. This initiative underscores our commitment to providing affordable, enterprise-grade service management solutions that cater to the unique needs and constraints of growing businesses.

ServiceNow - Customer Service Management, is the heart of our new offering, enables businesses to elevate their customer service experience to new heights. By leveraging ServiceNow's cutting-edge technology, small and mid-sized enterprises can now access a suite of tools previously only feasible for large corporations. This includes advanced case management, request catalog, targeted communications, change management, problem management, and more, all tailored to streamline service delivery and enhance customer satisfaction.

Value proposition for small and mid-sized businesses:

  • Affordable Access to Enterprise Technology: With flexible pricing options, ServiceNow for Mid-Market breaks down the financial barriers to advanced technology, allowing businesses to adopt a leading customer service platform without compromising their budget.
  • Scalable Solutions: As your business grows, our ServiceNow offering grows with you. Start with what you need and scale up as your demands increase, ensuring you always have the right tools at your disposal.
  • Expert Support: As a premier partner of ServiceNow, StarSevenSix provides unparalleled expertise in implementation and ongoing support, ensuring businesses can maximize the value of their investment.

Features of ServiceNow CSM included in the offering:

  • Agent Workspace: Enhances agent productivity through a unified interface that streamlines workflows and task management.
  • Automated Business Processes: Simplifies operations, reducing errors and freeing up time for strategic initiatives.
  • Self Service Portal: Puts control in the hands of customers, offering instant access to services and information, thereby reducing direct support needs.
  • Operational Reporting: Offers actionable insights with real-time analytics to inform decision-making and drive continuous improvement.
  • Targeted Communications: Facilitates personalized customer interactions, improving engagement and satisfaction.

The ServiceNow for Mid-Market solution democratizes access to sophisticated service management tools, enabling small and mid-sized businesses to deliver exceptional customer service that rivals that of larger competitors. “This initiative is important and aligns with our company belief, find your passion, and help others. It is critical to help others no matter the size of the organization”, said Eric Hoffmann, CEO of StarSevenSix.  “We are looking forward to bringing this dynamic platform and solution to many more great industries and companies around the world.”

Don't let the size of your business limit your potential.  Embrace the power of ServiceNow with StarSevenSix and transform your customer service into a strategic asset for your business.

Learn More:

About StarSevenSix:

StarSevenSix is a Premier Partner of ServiceNow, dedicated to delivering innovative technology solutions that empower businesses of all sizes. We specialize in tailoring the ServiceNow platform to meet the unique needs of our clients, ensuring they can leverage the best in technology to drive success.

For more information, please contact:

Jeff Tudas

Vice President, Client Success

(614) 580-3430

Over his 35 year career, Chuck has worked in just about all facets of IT, from hands on network engineering to server and datacenter architecture to business continuity, as well as managing teams of developers focused on SaaS product design and development. Much of his career was building and advising emerging technology startups in the cloud, AI and blockchain industries. In addition, he is a US Military Veteran of 24 years, having served in the United States Marine Corps, United States Air Force Reserve and Ohio Naval Reserve. Chuck serves as the Vice President of Strategy at StarSevenSix.