Revolutionizing Small and Mid-Sized Business Operations with ServiceNow

by Chuck Dyer - February 7, 2024

In the dynamic landscape of today's business world, small and mid-sized businesses (SMBs) often face the challenge of scaling their operations efficiently while maintaining exceptional customer service. The technological divide has been a significant barrier, with advanced platforms like ServiceNow traditionally being a far reach for these businesses due to high costs. However, StarSevenSix, a premier ServiceNow partner based in central Ohio, is changing the narrative with its groundbreaking ServiceNow for Mid-Market offering.

Bridging the Gap with ServiceNow for Mid-Market

For too long, the power of ServiceNow, with its comprehensive suite for managing customer service and internal processes, has been a privilege of larger corporations and enterprises, primarily due to its high minimum annual contract value (ACV). This threshold has made it nearly impossible for SMBs to leverage ServiceNow's capabilities. StarSevenSix recognizes this gap and presents an affordable, scalable solution tailored for the needs and budgets of the mid market by removing the minimum ACV from the equation.

The Unique Value Proposition of StarSevenSix

StarSevenSix's ServiceNow for Mid-Market offering is not just about making the platform accessible; it's about empowering SMBs to elevate their customer service management to the level of enterprise operations. This offering includes essential features such as case management, request catalog, change management, problem management, and more, all designed to streamline and enhance the efficiency of contact center services.

What sets StarSevenSix apart is their commitment to a smooth implementation and ongoing support. Their team of experts ensures that businesses can focus on what they do best—delivering outstanding service to their customers—while StarSevenSix handles the technological intricacies.

Empowering Your Team

Our ServiceNow for Mid-Market offering includes essential features such as case management, request catalog, targeted communications, change management, problem management, and more. The goal is to empower your team with the tools needed to manage contact center services effectively.

Flexible Pricing Options

We understand that budget constraints can be a hurdle for growth. With our flexible pricing options, you can choose a plan that aligns with your budget and scale up as your business expands. Our team of experts will guide you through a smooth implementation and provide ongoing support, ensuring you can focus on delivering excellence in service delivery for your customers.

Unlock Opportunities for Growth

Don't let limited resources hold you back from achieving your business goals. ServiceNow for Mid-Market is here to simplify service management, unlocking new opportunities for growth. Contact us today to learn more about how our solution can transform your service operations.

Scaling with Your Business

One of the most appealing aspects of StarSevenSix's offering is its flexibility. Businesses can choose a plan that fits their current budget, with the option to scale up as they grow. This scalability ensures that SMBs can continue to enhance their service delivery and operational efficiency without the burden of exorbitant costs.

The launch of ServiceNow for Mid-Market by StarSevenSix is a game-changer for small and mid-sized businesses. It democratizes access to a platform that can transform how these businesses manage their operations and customer service. By breaking down the financial barriers to entry, StarSevenSix not only provides the tools necessary for SMBs to thrive but also supports them through expert implementation and ongoing assistance. This offering stands as a beacon of opportunity for SMBs to unlock new growth avenues and compete on a level playing field with larger corporations. For businesses looking to simplify service management and propel their growth, StarSevenSix's ServiceNow for Mid-Market solution is the key to unlocking that potential.

Over his 35 year career, Chuck has worked in just about all facets of IT, from hands on network engineering to server and datacenter architecture to business continuity, as well as managing teams of developers focused on SaaS product design and development. Much of his career was building and advising emerging technology startups in the cloud, AI and blockchain industries. In addition, he is a US Military Veteran of 24 years, having served in the United States Marine Corps, United States Air Force Reserve and Ohio Naval Reserve. Chuck serves as the Vice President of Strategy at StarSevenSix.