ServiceNow for Mid-Market

Bringing enterprise customer service to business of every size.

Finally, an affordable option for small and mid-size businesses.

Our ServiceNow for Mid-Market offering includes all the essential features you need to manage your contact center services effectively, including case management, request catalog, targeted communications, change management, problem management, and more.

Plus, with our flexible pricing options, you can choose a plan that fits your budget and scale up as your business grows. Our team of experts will work closely with you to ensure a smooth implementation and provide ongoing support to enable you to focus on delivering excellence in service delivery for your customers while we manage and maintain your contact center technology.

Don’t let limited resources hold you back from achieving your business goals. Contact us today to learn more about how our ServiceNow for Mid-Market solution can help you simplify service management and unlock new opportunities for growth.

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Customer Service Management (CSM)

StarSevenSix groups key applications and capabilities into packages that can scale with you as your needs change.

Agent Workspace

Empower your team with Agent Workspace, designed for efficiency and ease-of-use. Streamline workflows and enhance productivity, allowing agents to manage tasks effectively with a comprehensive, unified interface.

Case Management

Simplify complex cases with intuitive Case Management module. Experience seamless integration of information and resources, ensuring every case is handled with precision and speed.

Automated Business Processes

Transform your operations with Automated Business Processes. Streamline routine tasks, reduce errors, and free up valuable time for strategic work, ensuring a more efficient, cost-effective business model.

Self Service Portal

The Self Service Portal puts control in your customers’ hands, offering them instant access to services and information. This user-friendly platform enhances customer satisfaction by providing quick solutions and reducing the need for direct support.

Operational Reporting

Gain critical insights into your business operations with robust Operational Reporting module. Make informed decisions with real-time data analytics, enhancing transparency and driving continuous improvement.

Targeted Communications

Engage your audience more effectively with Targeted Communications. These tools enable personalized messaging and timely updates, fostering stronger connections and improved client engagement.

Choose the plan that’s right for your business.

Additional details about each level are provided below.

Starter
  • A tailored case management form ensuring focused and frictionless resolution to your customer’s needs, contributing to streamlined operations, increased customer satisfaction and retention.  Our solution supports case creation, triage, communication, and resolution with optimized case handling workflows.

 

  • Personalized and optimized agent experience with your company’s branding.

 

  • Effortlessly manage your business and consumer relationships.

 

  • Dual-purpose knowledge base for both internal guidance external customer support, providing a rich resource of information and solutions.

 

  • Gain actionable insights with three detailed operational reports, offering critical data analysis to guide business decisions and strategies.

 

  • Automate your case management process with the ability to create cases directly from emails, increasing responsiveness and operational efficiency.

 

  • Keep stakeholders and customers informed with branded case notifications, fostering clear communication, and reinforcing your professional image.

 

  • Capture customer feedback directly through integrated CSAT surveys, providing valuable insights for service improvement and customer satisfaction.

 

  • Empower your customer service team with the capability to generate their own operational reports, offering them greater control and transparency over their service interactions.

 

Starting at $2,125 per mo. (pricing will vary based on number of users)

Plus

Includes everything in the Starter plan, plus: ​

 

  • Broaden your customer service scope with four additional case management forms and workflows, allowing for greater specialization and tailored responses to your diverse range of services.  Ensure critical issues receive prompt attention with our escalation feature, designed to quickly elevate high-priority cases for immediate resolution.

 

  • Expand your communication capabilities with additional branded case notifications, ensuring timely updates and consistent branding across all customer interactions.

 

  • Enhance efficiency with advanced work assignment for optimal distribution of service delivery tasks and streamlined case handling.

 

  • Provide customers with an intuitive and user-friendly user portal offering them a convenient on-stop solution for support requests, information access, and service tracking.

 

  • Gain deeper insights and enhanced visibility with a customized operational dashboard.  Stay informed with regular case digests, summarizing case statuses, and updates, enabling better oversight and management of ongoing issues.

 

Starting at $6,125 per mo. (pricing will vary based on number of users)

Premium

Includes everything in the Starter and Plus plans, plus:

 

  • Elevate your customer service with a state-of-the-art virtual agent/chat bot, providing instance, automated support to customers, reducing wait times and improving overall service efficiency.

 

  • Streamline case resolution with customized case playbooks, offering structured, step-by-step guides for handling various complex service issues.

 

  • Effectively tackle significant challenges with our major issue management feature, designed to handle complex, high-impact cases with expert precision and strategic oversight.

 

  • We empower your customer service team with the capability to update the chat bot conversational experience for your customers.

 

Starting at $12,225 per mo. (pricing will vary based on number of users)

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