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GPT-4 is more creative and collaborative than ever before. It can generate, edit, and iterate with users on creative and technical writing tasks, such as composing songs, writing screenplays, or learning a user’s writing style.
GPT-4 can accept images as inputs and generate captions, classifications, and analyses.
GPT-4 is capable of handling over 25,000 words of text, allowing for use cases like long form content creation, extended conversations, and document search and analysis.
We incorporated more human feedback, including feedback submitted by ChatGPT users, to improve GPT-4’s behavior. We also worked with over 50 experts for early feedback in domains including AI safety and security.
We’ve applied lessons from real-world use of our previous models into GPT-4’s safety research and monitoring system. Like ChatGPT, we’ll be updating and improving GPT-4 at a regular cadence as more people use it.
GPT-4’s advanced reasoning and instruction-following capabilities expedited our safety work. We used GPT-4 to help create training data for model fine-tuning and iterate on classifiers across training, evaluations, and monitoring.
Additional details about each level are provided below.
LDAP Integration
Enhance security and simplify user management with LDAP integration, ensuring streamlined access control and efficient user authentication.
Instance Branding and Styling
Personalize your platform’s appearance with instance branding and styling, reflecting your unique brand identity for a consistent user experience.
Group/Group Members/Roles by Group
Organize users effectively with our group-based management system, allowing for tailored access and role assignments aligned with your company’s structure.
Load B2B: Contacts, Accounts, Partners
Effortlessly manage your business relationships by loading B2B contacts, accounts, and partners into the system, enabling better coordination and communication.
Load B2C: Consumers, Households
Streamline your consumer interactions by efficiently loading and managing B2C information, including consumer and household data, for improved customer engagement.
Internal and External Use Knowledge Base
Access a dual-purpose knowledge base for both internal guidance and external customer support, providing a rich resource of information and solutions.
Customer Specific Knowledge Content
Deliver targeted information with customer-specific knowledge content, enhancing user experience with personalized and relevant resources.
Operational Reports (x3)
Gain actionable insights with three detailed operational reports, offering critical data analysis to guide business decisions and strategies.
Case Type (x1)
Specialize in managing one specific type of case, ensuring focused and efficient resolution tailored to your unique business needs.
Auto “Create-a-Case” from an Email
Automate your case management process with the ability to create cases directly from emails, increasing responsiveness and operational efficiency.
Case Assignment Rules
Optimize case handling with smart assignment rules, ensuring cases are directed to the appropriate team members for quick and effective resolution.
Case SLAs (x4)
Maintain high service standards with up to four customizable Service Level Agreements, ensuring timely case resolutions and consistent quality.
Case Notifications / Branding
Keep stakeholders informed with branded case notifications, fostering clear communication and reinforcing your professional image.
Case CSAT Survey
Capture customer feedback directly through integrated CSAT surveys, providing valuable insights for service improvement and customer satisfaction.
Customer Report Enablement
Empower your customers with the capability to generate their own reports, offering them greater control and transparency over their service interactions.
Includes everything in the Bronze Plan, plus:
Additional Case Notifications (x3) / Branding
Expand your communication capabilities with three extra branded case notifications, ensuring timely updates and consistent branding across all customer interactions.
Advanced Work Assignment for up to (3) Queues
Enhance efficiency with advanced work assignment, capable of managing up to three queues, for optimal distribution of tasks and streamlined case handling.
Additional Case Types (x4)
Broaden your case management scope with four additional case types, allowing for greater specialization and tailored responses to a diverse range of scenarios.
Customer Service Portal
Provide customers with an intuitive and user-friendly service portal, offering them a convenient one-stop solution for support requests, information access, and service tracking.
Escalations
Ensure critical issues receive prompt attention with our escalations feature, designed to quickly elevate high-priority cases for immediate resolution.
Case Digests
Stay informed with regular case digests, summarizing case statuses and updates, enabling better oversight and management of ongoing issues.
Case Auto-Responder
Improve response times with an automatic case responder, providing immediate acknowledgments to customer inquiries and ensuring no request goes unnoticed.
Custom Operational Dashboard and Additional Reports
Gain deeper insights and enhanced control with a custom operational dashboard, complemented by additional reporting tools for a comprehensive overview of your service operations.
Includes everything in the Bronze and Silver plans, plus:
Major Issue Management
Effectively tackle significant challenges with our major issue management feature, designed to handle complex, high-impact cases with expert precision and strategic oversight.
Custom Operational Metric
Tailor your performance tracking with custom operational metrics, allowing you to set and monitor key performance indicators that align perfectly with your business goals and processes.
Virtual Agent / Chat Bot
Elevate your customer service with a state-of-the-art virtual agent/chat bot, providing instant, automated support to customers, reducing wait times, and improving overall service efficiency.
Case Playbooks
Streamline case resolution with our case playbooks, offering structured, step-by-step guides for handling various scenarios, ensuring consistency and effectiveness in your response strategies.