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Displaying live ServiceNow metrics on conference-room screens, factory monitors, or office digital signage turns data into action—until session timeouts, login hurdles, and security risks interrupt the flow. Many teams resort to “mouse-jiggler” scripts, hard-coded credentials, or manual refreshes. These workarounds create blind spots, risk data exposure, and burden IT. StarSevenSix’s Appspace Connect for ServiceNow integration solves these challenges, delivering always-on, secure dashboards without manual intervention.
Key Insights and Trends
1. Session Timeouts Cause Data Gaps
ServiceNow logs users out after 30 minutes of inactivity. Without constant “keep-alive” workarounds, dashboards go dark—so real-time alerts and KPIs get missed.
2. Authentication Hurdles Expose Risk
Embedding credentials in URLs or leaving unattended sessions logged in exposes sensitive data. Unauthorized access or session hijacking can compromise platform integrity.
3. Device Management Complexity
Unmanaged signage devices suffer from inconsistent browser versions, rogue apps, and OS updates. Each change can break dashboard rendering, creating downtime and extra support tickets.
4. Network and Content Reliability
Traditional signage relies on local caching or manual playlists. Network glitches lead to stale or blank screens, eroding trust in displayed data.
5. Rising Security Threats
Digital signage endpoints are attractive targets. Without strict access controls and secure token management, they can become launchpads for broader network attacks.
Business Implications
- Maintain Continuous Visibility: Gaps in dashboard data reduce situational awareness and slow decision-making.
- Protect Sensitive Data: Unsecured sessions on public-facing screens risk exposing incident logs, change requests, or personnel information.
- Reduce IT Overhead: Manual scripts and device fixes drain IT resources. Automating authentication and device governance frees teams to focus on innovation.
- Ensure Compliance: Many industries require strict audit trails. Centralized control and OAuth-based access maintain an auditable security posture.
StarSevenSix’s Strategic Perspective
With over two decades of experience, StarSevenSix understands that digital signage success depends on secure, frictionless integration. The Appspace Connect for ServiceNow integration delivers:
- Token-Based Authentication: Uses ServiceNow OAuth to sign in displays silently and renew sessions automatically.
- Certificate-Based Kiosk Mode: Locks each device to approved browser instances and prevents unauthorized logins.
- Cloud-Driven Device Policies: Enforces browser version, OS patches, and content schedules from a single console.
- Built-In Fallbacks: Automatically switches to cached or alternate content if the network drops, ensuring no blank screens.
This approach keeps your ServiceNow dashboards live and secure—so teams get continuous insights without manual maintenance.
Learn More: https://store.servicenow.com/store/app/47c9eaf21b96a210159bc845624bcbd9
How are you displaying ServiceNow dashboards on your digital screens today? Have you faced session timeouts, security concerns, or device glitches? Share your experience in the comments or connect with StarSevenSix to explore a seamless, secure integration that brings your ServiceNow metrics to life—without the workarounds.