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ServiceNow Platform Architect

Columbus, OH 04-28-2022

This is a work from home position*

PRIMARY PURPOSE Leading technical initiatives for both internal and external ServiceNow clients in addition to maintaining technical consistency across the organization and providing enterprise-level solutions with technical leadership throughout the lifecycle from new business development initiatives through go-live.


  • Encourage collaboration across all project teams
  • Provide guidance on any/all solutions in the platform
  • Technical leadership for project teams
  • Business development support and architecting solutions for new initiatives
  • Maintaining technical consistency across the organization
  • Development of architecture documentation for implementations
  • Membership on the architecture board for new solutions offered to customers
  • Serve as a primary technical point of contact for clients
  • Aid and technically lead functional teams including building request items, tasks, workflows, etc.
  • Collaborate with client and internal teams to validate technical requirements
  • Design and document technical design, as needed, on stories to meet client requirements
  • Deliver end-to-end automated solutions which include implementation of the ServiceNow platform, core system, and other ServiceNow-centric applications
  • Design and develop 3rd party integration with ServiceNow using approaches common to ServiceNow (REST, SOAP, JDBC, etc.)
  • Work directly with end users to resolve support issues within ServiceNow
  • Monitor health, usage, and overall compliance of ServiceNow and its applications
  • Acting as a best practice agent in monitoring and reporting on the health, performance, and compliance of the core ServiceNow platform as well as custom solutions
  • Create and configure Business Rules, UI Policies, UI Actions, Client Scripts, Script Includes, ACLs, etc.
  • Conduct research and adept in emerging products, services, and standards
  • Provide high visibility into status of technical work commitments


Education & Licensing

  • ServiceNow Certified System Administrator (required)
  • ServiceNow Certified Implementation Specialist in three areas (required)
  • ServiceNow Certified Application Developer (required)
  • ServiceNow Suite Certifications in two areas (required)
  • ITIL V3 or V4 Foundations Certification (required)
  • CIS – ITSM Certifications (required)
  • CIS – Discovery (required)
  • Bachelor’s degree from an accredited college or university (preferred)
  • CIS – Security Operations (preferred)


Minimum of seven (7) years of experience in an Information Services environment, minimum of four (4) years in ServiceNow development, minimum of two (2) years in ServiceNow consultative engagement technical ownership, development experience or oversight in at least twenty (20) implementations, technical experience in enterprise-level solution design.

Skills & Knowledge

  • Desire to reach out and assist with solution design and critical thought with project teams
  • Complete understanding of ServiceNow architecture
  • Ability to provide scalable and maintainable solutions to customers ad-hoc
  • Ability to critically think through overall solution and document the hierarchy and architecture
  • Enterprise-level solution designing capabilities
  • Ability to lead technical consultants / developers throughout the duration of an engagement
  • Ability to provide best practice leadership and adaptation to a technical team
  • Excellent solution-designing capabilities
  • Ability to conduct technical workshops and compile, construct, and deliver business-centric solutions
  • Understanding of ServiceNow functionality and how ITIL processes can be automated in ServiceNow
  • Ability to configure & customize to meet business goals and objectives
  • Development experience with a service-oriented architecture
  • Deep knowledge of JavaScript with an understanding of XML, JavaScript Libraries (AngularJS), and HTTP
  • Experience creating and promoting ServiceNow update sets
  • Excellent interpersonal skills with the ability to communicate clearly, knowledgeably, and personably
  • Ability to comprehensively analyze problems and apply critical thinking to derive a resolution
  • Experience in customer service, skills and committed to meeting expectations of all customers
  • Ability to acquire new skills quickly and learn on the job
  • Strong desire to innovate, flexibility with minimal context-switching
  • Strong collaboration and team-building skills and a commitment to continuous service improvement
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